Frequently Asked Questions
Q.Does the price include set up and delivery?
A.No. We do not do setups. If you choose delivery when booking your items, the price is for drop off and pick back up when you are done. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.What is your standard rental time time?
A.Our standard rental time is 3 days. Sometimes we deliver items a day before the event and pick them up a day after the event to accommodate all our customers.
Q.Do you offer setups
A. Yes, we offer setup for an additional fee upon request. If you need setup, add it in the comment when booking your items and one of our representatives will reach out with a quote for set up.
Q.We've rented some really dirty chairs and tables from other companies in the past. Are they always that dirty?
A.No. Our items should be clean when you get it. Ideal Event & Party Rentals LLC cleans and disinfects after every rental.
Q.What payments do you take?
A.We accept Credit Cards and Zelle. If paying by cash, you will have to stop by our office and make your payment. Please have the exact change.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes, all orders require a 35% Credit Card deposit to secure the reservation.
Q.What surfaces do you set up on?
A.We can set up in doors or out doors
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for damage in any way?
A.Yes and no. You are not responsible for the normal wear and tear of the items. If however, damage occurs due to negligence, you will be responsible for all damages up to and including replacement of the items. We don't want you or us to be in that situation, which is why we have you sign and initial all of our agreements.